Terms and Conditions

The Small Print

1. All goods supplied are as specified by the customer at the time of purchase.
2. All orders carry a 12 month warranty from despatch date. This warranty cannot be transferred to a new owner
   of the product.
3. Some returned products under warranty may be sent to the product manufacturer for inspection/repair.
4. Warranty does not cover misuse, neglect, wear and tear or consumable items such as batteries and cables.
5. Due to hygiene reasons, we are unable to offer an exchange or refund on any headsets/microphone windshields
   once they have been used.
6. Carriage charges to or from our repair centres must be paid for by the customer.
7. Sound Dynamics offer a 30 day money back guarantee:
   1. Items returned for refund/credit must be shipped, complete with all documentation and in original
      packaging within 30 days of receipt.
   2. Goods must be accompanied by a Return Authorisation (R.A) number which you can get by emailing
      support@sound-dynamics.co.uk
   3. Sound Dynamics Ltd reserve the right to refuse any parcels returned for credit that are received
      with inadequate packaging.
   4. Returned goods that arrive damaged or incomplete will not be credited.
8. Sound Dynamics will not be held responsible for items lost or damaged in transit.
9. Account customers are bound to our settlement terms of 30 days from invoice date. Sound Dynamics may levy a
   surcharge if these credit terms are exceeded and the credit facility may be withdrawn.
10. Goods remain the property of Sound Dynamics Ltd until paid for in full.
11. Sound Dynamics Ltd endeavour to meet delivery dates but will not be held liable for financial loss should
    delays occur.
12. Sound Dynamics Ltd reserve the right to alter any technical specifications or prices on the website without
    prior notice.
13. Any shortages or damages MUST be reported to Sound Dynamics Ltd within 48 hours of receiving your goods.
    Sound Dynamics will not be responsible for shortages or damages reported after this time.
14. Free delivery applies on all online orders going to UK Mainland, with upfront payment made by card, Paypal
    or cheque. A delivery charge will apply to Account customers that submit purchase order forms for a 30 day
    account.
15. In the case of Goods being delivered elsewhere other than in the mainland of the United Kingdom, the Seller will deliver in accordance with the Buyers instructions and at its expense. The Buyer will pay all charges including cost of insurance of the Goods in transit, shipping, storage, freight and handling charges, local taxes, custom duties and insurance, unless otherwise stated by the Seller. If the Seller enters into any contract of carriage or insurance, it does so as the Buyer’s agent and at the Buyer’s expense. The Buyer’s order shall be deemed to include an irrevocable authority for the Seller to enter into any such contract of carriage or insurance as may be necessary and the Buyer will forthwith reimburse the Seller in respect of any and all expenses and charges thereby incurred. The Seller reserves the right to request such delivery costs in advance of any delivery.

All orders are accepted under the terms of the above conditions.