Terms & Conditions

Small Print.

  1. All goods supplied are as specified by the customer at the time of purchase.
  2. All orders carry a 12 month warranty from despatch date. This warranty cannot be transferred to a new owner of the product.
  3. Some returned products under warranty may be sent to the product manufacturer for inspection/repair.
  4. Warranty does not cover misuse, neglect, wear and tear or consumable items such as batteries and cables.
  5. Due to hygiene reasons, we are unable to offer an exchange or refund on any headsets/microphone windshields once they have been used.
  6. Carriage charges to or from our repair centres must be paid for by the customer.
  7. Sound Dynamics offer a 30 day money back guarantee:
    1. Items returned for refund/credit must be shipped, complete with all documentation and in original packaging within 30 days of receipt.
    2. Goods must be accompanied by a Return Authorisation (R.A) number which you can get by emailing support@sound-dynamics.co.uk
    3. Sound Dynamics Ltd reserve the right to refuse any parcels returned for credit that are received with inadequate packaging.
    4. Returned goods that arrive damaged or incomplete will not be credited.
  8. Sound Dynamics will not be held responsible for items lost or damaged in transit.
  9. Account customers are bound to our settlement terms of 30 days from invoice date. Sound Dynamics may levy a surcharge if these credit terms are exceeded and the credit facility may be withdrawn.
  10. Goods remain the property of Sound Dynamics Ltd until paid for in full.
  11. Sound Dynamics Ltd endeavour to meet delivery dates but will not be held liable for financial loss should delays occur.
  12. Sound Dynamics Ltd reserve the right to alter any technical specifications or prices on the website without prior notice.
  13. Any shortages or damages MUST be reported to Sound Dynamics Ltd within 48 hours of receiving your goods. Sound Dynamics will not be responsible for shortages or damages reported after this time.
  14. Free delivery applies on all online orders going to UK Mainland, with upfront payment made by card, Paypal or cheque. A delivery charge will apply to Account customers that submit purchase order forms for a 30 day account.
  15. EU customers will incur charges from the freight company direct, for customs and VAT charges. Sound Dynamics have no control over this. The charges will be from the courier direct to the customer. If the customer refuses to pay these charges, and the goods are returned to us, the charge amount will be deducted from any refund offered.

All orders are accepted under the terms of the above conditions.